News

Comarch ECM Version 10.2 upgrades the system, according to the clients’ expectations, with new mechanisms and functions increasing business value and competitiveness of the solution. Extension of the BPM area, Business Intelligence reporting system or SAP integration are just a few of the implemented changes.

Is it possible to verify Contact Center activities? What is the optimal waiting time, and what should you do to make customers happy? Finally, is there such a thing as CC services standardization?

By means of the EDI platform Comarch ECOD, electronic communication between business partners is offered as a modern service from within the data center. The corresponding component for archiving, ECOD Archive, has now been certified by an auditing company. Thus, invoices can be archived with highest level of security and at significantly lower costs than in case of an archiving solution installed on-site.

Avaya is launching a new version of the telecommunications platform, Avaya IP Office, its flagship messaging solution for small and medium sized enterprises. The Avaya IP Office platform is implemented by Comarch SA.

Return On Marketing Investment (ROMI) calculations for marketing campaigns can be complex. There may be many variables on both the profit side and the investment (cost) side. Understanding this concept is essential if you need to produce the best possible results with marketing investments.

Comarch became Premium Partner of the World Air Forum 2011 Conference, organized in October by Airline Business in Amsterdam. The Conference will bring together airline and airport board members from around the world and has a fair chance of becoming an “airline Davos”. In addition, senior railway representatives are invited to the conference as a part of a future, integrated supply chain of the transport process.

Müller Polska, a branch of a German company producing yogurts and dairy products since 1896 and the manufacturer of Müller Mix yoghurts, has signed a contract with Comarch for the implementation and management of Comarch ECOD Agent 2.0 solutions, which will support of sales representatives in the Poland.

Experts from MJA Associates (www.mjaassociates.com ) presented a report regarding the functionality and capabilities of the Comarch Loyalty Management solution. According to the benchmarking Comarch, once again, scored a maximum amount of points.

PPG Deco Poland - a part of the PPG Industries group, a world leader on the paint, varnishes and chemicals market , a manufacturer of the leading paints and varnishes on the Polish market, including the flagship brand Dekoral - and Comarch, has signed a contract to implement and support the Comarch ECOD Business Portal solution.