Passengers of LOT Polish Airlines are now flying with Comarch

Comarch SA and LOT Polish Airlines have signed a multi-year agreement for the implementation and support of the Comarch Corporate FFP system (LOT Corporate), Comarch Mobile (LOTMobile) and the implementation and support of a new LOT Portal.

- To meet LOT expectations head-on, Comarch provides advanced loyalty tools that provide many possibilities, for example flexible management of business rules, advanced segmentation of passengers and innovative and personalized communication with passengers. This is another important contract in the airline industry. Let me point out that during the previous year we signed a contract with JetBlue Airways, an American airline, which is setting trends overseas in the aviation industry - says Marcin Warwas, Vice President of the Services Business Unit, Comarch.

- Comarch's solution will improve customer service quality and also improve two-way communication. Implementation of these changes is a continuation of the LOT strategy to increase the level of customer service. We are confident that each passenger on our airline, both individual and corporate, will benefit directly from the increased functionality. These changes will continue to contribute to offering customers new features to enhance the comfort of our service - Says Thomas Kochan, Director of IT and IT Strategy, LOT

Under the agreement, Comarch provides three modules: LOT Corporate, a solution that was designed for corporate passengers, LOT Portal - a system which enables content management and is designed for all customers and LOT Mobile, which enables direct contact with clients, using modern channels of communication with intelligent mobile tools.