Comarch at the Russia Customer Contact Management Summit conference
On the 24th-25th of June, 2010 one of the biggest forums dedicated sales and customer service will take place in Moscow. This is the coming together of major Russian companies and foreign markets, such as Wizz Air, Fortis Consumer Finance Turkey, Gazprom, Danone, DPD, Svyaznoy, Avon, DHL and many others.
One of the sponsors of this event is Comarch. In the second day of the conference Michal Szybalski, a Business Solution Manager at Comarch SA, will give a presentation entitled "Highly Unified Communications - what is it?".
The Customer Contact Management Summit is the first forum in Russia, which will be attended by 25 experts from various industries responsible for customer service. Conference participants will include directors and managers of sales, call centers and CRM. Participants will be able to learn how to examine customer preferences and how to ensure high service quality, just to name a few.
During the conference a special session will be held that is entitled "Lead Generation - effective methods of customer acquisition and conversion" which is based on the experience of Mosinsur, Detskiy Mir, City Mortgage Bank and OZON.ru.
Comarch has years of experience in designing and implementing systems for Contact Centers. Its own solution Comarch Contact Center is a testament to the company's competitiveness in developing strong customer relationships, increasing the efficiency and effectiveness of communication, as well as collecting and managing customer information.
We invite you to watch a multimedia presentation dedicated the functionalities and benefits of the Comarch Contact Center solutions.