Implementation of CLM for Rent-A-Car | Case Study ⚐ Comarch

About Enterprise Rent-A-Car

Enterprise Rent-A-Car is an internationally recognized car rental company founded in 1957 and is owned and operated by St. Louis-based Enterprise Holdings. The brand has more than 7,000 rental offices in the United States, Canada, the UK, Ireland,Germany, France and Spain. The company offers a wide variety of car leasing, vanpooling, car sharing and hourly rental programs. The rental fleet consists of more than 120 different makes and models.

Empowers

loyalty in the USA, Canada
and Puerto Rico

Exlusive service

for program members

Improvement

in business economics

Revenue-based

point accrual

PaaS model

Minimal hardware investment

Silver, Gold and Platinium

program’s Elite Tiers

Business Challenges

In 2011, Enterprise Rent-A-Car decided to re-launch its Enterprise Plus loyalty program. The scheme allows members to earn points for qualifying rentals in the U.S., Canada and Puerto Rico. Points can be redeemed anytime for free rental days on any vehicle throughout the company’s network. There are no blackout dates, and the collected points do not expire as long as program members make a qualifying rental at least once every two years. Program members are provided with a dedicated phone number, members-only check-in at participating locations and exclusive, members-only offers.

Implemented Product

Enterprise Rent-A-Car decided to purchase the Comarch Loyalty Management for Car Rentals system in order to re-launch its loyalty program. The following modules have been implemented:

Business Administration module – gives the loyalty program manager an endless number of accrual and redemption options
Contact Center – allows for multiple channel communication with a loyalty program member
Member Portal – web portal to keep members involved
DataHub – introduce features of translation of many different file formats and scheduling of file processing

About the system

Comarch Loyalty Management for Car Rentals is an industry-tailored version of the Comarch Loyalty Management for Airlines system, thus it is able to provide car-rental corporations with an expanded set of functionalities already in use in Frequent Flyer Programs

Learn More About The Implemented Product

Comarch Loyalty Management Travel

Build long-lasting customer relationships using a modern IT product designed for the travel industry

Learn more

Remarks from Enterprise Rent-A-Car

Comarch has been a true partner not only during the design, build and launch phases of the program, but also throughout the first year as we’ve made enhancements to both the program and the system that supports it. Their team has worked tirelessly with our internal IT teams to ensure that communication between the two systems is optimized and seamless to our customers, thus enhancing their overall experience and satisfaction with the program."