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In the fast-paced world of eCommerce, customer service plays a pivotal role in building brand loyalty and driving business success. As the digital realm continues to evolve and shape consumer behavior, online retailers must adapt their customer service strategies to meet the growing expectations of tech-savvy customers.

In the vibrant world of marketing, loyalty programs have emerged as a pivotal tool for businesses to retain and reward their customers. Among the various industries that have harnessed the power of loyalty programs, the grocery and supermarket sector stands out for its innovative approaches. These programs not only help customers save money but also foster a sense of community and engagement. 

Magda Pudełko's interview for Dagens Handel about sustainability.

Customer loyalty isn’t something that happens overnight. The companies that have mastered it are those in possession of the right tools.

Welcome to the dynamic realm of customer loyalty programs, where businesses and customers embark on a buyer’s journey filled with rewards, perks, and engaging experiences.

Unlike traditional retailers, convenience stores are pit stops for shoppers. They serve as an on-the-go destination for everyday goods such as snacks, drinks, and fuel. Nearly all c-stores have loyalty programs, but are they living up to the name?

Nowadays, maintaining customer loyalty and engagement is one of the most important factors that give you a competitive advantage.. However, the traditional approach to customer loyalty is no longer sufficient enough to stay on the top.

Loyalty in the retail arena is a living entity. It’s something that will continue to grow, evolve, and change. As new technologies emerge and novel social trends permeate the zeitgeist – there’s no telling what tomorrow holds.

Regardless of what technology the future brings, it is clear that Artificial Intelligence is already automating much of our work. In the long term, AI's contribution to many industries will only increase.