Service Desk | Professional IT Support ✔️ Comarch

What is Comarch Service Desk?

Today's business environment cannot do without IT - and all companies suffer from system failures occasionally. Therefore, to help you identify and solve any issues related to your IT infrastructure and minimize the costs resulting from office downtime, we offer you the support of our Service Desk - a multichannel (and multilingual) single point of contact with our highly devoted & well-trained IT specialists.

Created to deliver the right technical and business support - and top customer experience, it guarantees full cost transparency regarding our operations. Responsible for ticket management, reporting (in accordance with SLA), and proactive communication with our clients, our Service Desk specialists are true professionals, providing full support for end-users 24/7.

What makes it so unique?

A modern service desk system - Thanks to Comarch Service Desk, any detected system failure is quickly resolved, restoring full functionality in the blink of an eye. The open-source ticket request system (JIRA/OTRS) can be adjusted extensively for the service desk setup and integrated with any implemented service desk systems
Round the globe, round the clock - Our specialists work 24/7/365. They monitor your IT environment, control the processes, manage requests and register all activities in the reporting system.
Increased service efficiency - To achieve business goals and efficient high-quality support, Comarch adopted best practices that help users implement new technologies and business processes
Global footprint - We have many years of experience in delivering services for end-users all around the world. We provide global support available both remotely and on-site, as well as our international competency centers and 14 local data centers
Performance monitoring - We believe in data-driven business efficiency. To meet our customers' needs and preferences, we measure the performance of your Service Desk constantly and look for ways by which we can improve
Facilitated incident management - Comarch Service Desk thrives on the ITIL methodology. We focus on a rapid resolution during the first contact, allowing end-users to get back to their tasks more quickly, saving the company's time and resources

The right fit for your business

What is the scope of our services?

Our multilingual operatives cover multiple time zones, delivering their services while following the agreed SLAs that specify key quality and availability parameters concerning your company's needs. Plus, the team works closely with our Global Operations Center to provide all clients with the highest level of technical and business support.

Our services include:

Multichannel & multilingual technical support for end-users
Ticket management
Root cause analyzing
Proactive communication & reporting (in conformity with SLAs)

And more!

Comarch Service Desk solution

Meet our call center system – Voxtron Communication Center

The Voxtron Communication Center (VCC) is Comarch's advanced, software-defined product that can be easily adjusted to meet all of your communication needs. It's based on modular architecture and supports the routing of inbound and outbound calls, fax, email, voice mail, chat, SMS, social media - and more.

Enterprise-wide reporting allows the identification of key figures in daily operations. What is more, VCC can run on top of any existing communication infrastructure (PBX), with all functionalities available on different brands of PBX or unified communication solutions.