Helping you manage your IT infrastructure effectively
Digital transformation is a journey - you might need a guide. Fortunately, we know the way.
Helping you manage your IT infrastructure effectively
Digital transformation is a journey - you might need a guide. Fortunately, we know the way.
The IT (r)evolution is underway, thus joining forces with an experienced technological partner is a must. Putting your IT environment in the hands of engineers and analysts from Comarch is a guarantee of top system performance and availability. We deliver a wide range of IT services, all of them designed with our customers' needs in mind to provide the right technical and business assistance.
Outsource your IT systems and services to us to drive business results and reduce operating costs.
Outsourcing is no longer about helping in services management,
it supports driving the change
Available 24/7, Comarch Service Desk is a multichannel (and multilingual) single point of contact with highly-experienced IT specialists. Providing full support for end-users, it is responsible for ticket management, reporting (in accordance with SLA), as well as finding - and solving - root causes of any issues related to the infrastructure.
Our Service Desk is all about delivering the right support and top customer experience. Plus, it will help you minimize the costs resulting from forced office downtimes, giving you full cost transparency regarding its operations.
Comarch's Global Operations Center (GOC) provides technical support for Monitoring and Service Desk in the area of IT infrastructure and business applications. It informs customers about the availability and efficiency of particular elements of their IT architecture, as well as their operating systems or platforms.
A group of services designed to adjust the customer's IT infrastructure to new, ever-growing business and technical requirements. Comarch supports its clients from the preliminary analysis stage and the process of developing a new IT platform, through the delivery of appropriate equipment and software, to the implementation phase.
Integration services include the launch of new systems on modern platforms, introduction of new functionalities by updating software, migration between systems, and consolidation (or virtualization) of currently used environments.
We also provide a dedicated set of services, thanks to which you don't have to worry about the availability of your systems any longer. Plus, they guarantee that taking your infrastructure back to the state prior to any incident will come about in a blink of an eye.
This solution is dedicated to clients for whom system unavailability may lead to significant financial setbacks. For this reason, we offer our customers a spare office space for their key employees, based on ready-to-use offices located in Krakow and Warsaw.
Also, the first step towards reducing the number of incidents and minimizing their troubling consequences will be an IT audit carried out by our experienced engineers and analysts.
Comarch Network Managed Services (CNMS) is a set of tools designed to build and maintain data networks such as WAN/LAN/WLAN. CNMS is a comprehensive solution for the construction or modernization of existing transmission networks, as well as the management and administration of these networks.
Outsourcing IT services allows your company to focus on the core of your business and daily IT operations. A supplier will help you optimize your IT environment and guide you through digital transformation to enhance your competitive advantages.
A supplier should start with an audit of your company's IT environment and processes to identify all devices and services that will be outsourced. Knowledge transfer, including system documentation and knowledge databases, is crucial for a successful and efficient transition process.
We can recommend a step-by-step approach as outlined below:
Considering the scope of IT outsourcing, business application management is an area that should be treated very carefully due to its importance for your company and the specific skills that are not easily available on the market.
Cloud services such as Azure, AWS, or Google also need to be managed by IT engineers and administrators. You can do it using your internal IT teams or let an outsourcer provide you with managed multi-cloud services together with the management of your on-premises IT infrastructure.
If you already have an IT outsourcer, you can use its extra IT resources to speed up your IT projects. The IT outsourcer is already familiar with your IT environment and will be able to perform such additional tasks efficiently. If you consider outsourcing services, you can verify the potential supplier’s capabilities and qualifications, and then decide if you want to let him work on your IT project.
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