Comarch Enterprise Content Management in Forrester Wave for Business and Transactional Content Services 2017

Since 2015 Forrester has segmented the ECM market, dividing it into two submarkets: business content services and transactional content services. In Q2 2017 Comarch appeared in both of the Forrester Wave reports: Enterprise Content Management — Business Content Services and Enterprise Content Management — Transactional Content Services.

Forrester explains:

• “Business content drives the day-to-day workplace experience. Business content typically originates inside the enterprise… Business content includes familiar formats such as office documents, spreadsheets, email, and multimedia. The content may be formal (with structured templates or forms) or informal (created ad hoc). Key capabilities include flexible user interfaces, document management, team collaboration, and secure file sharing.
• Transactional content drives high-volume customer-focused processes. Transactional content often originates outside of the enterprise, from third parties such as customers and partners. Highly structured processes support these high-volume activities, such as accounts payable or customer claims processing.”[1]
  

Comarch is a Polish-headquartered company that has streamlined document and process management for the past 23 years. It is now present in “60 countries and offers a number of content- and process-centric applications in both regulated and unregulated industries”[2]. Comarch offers a broad portfolio of solutions and services that enable the design, implementation, commissioning and management of the document aspect of business processes, such as the process of accounts payable, purchase processes, HR processes, customer care, contract management, master data management and Source to Pay (S2P).

“European providers with in-country data centres provide cloud alternatives when sensitive content must be stored in-region due to data sovereignty requirements.”[3] Comarch has 12 data centres, 4 of which are Comarch’s own: Lille in France, Kraków and Warsaw in Poland and Dresden in Germany. With this level of infrastructure, Comarch is ready to provide nearshoring services for European companies. Furthermore, Comarch has global experience. Within the implemented solutions there are more than 15 billion documents stored, and more than 1 million process instances are launched daily. Comarch ECM solutions were chosen by companies including ING, Carrefour, Eurocash Group, Rossmann, Valeo, Valeant, Igepa, T- Mobile, SAS, BIC and Technicolor.