Comarch ECM at Mercer | Case Study ⚐ Comarch

About Mercer

Mercer builds brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan, the world’s leading professional services firm in the areas of risk, strategy and people, with 75,000 colleagues and annualized revenue approaching $17 billion.

Challenges

Introduction and integration of an ECM system to back-end and front-end systems

Adopting change to pension administration schemes for our clients

Realization of the most comprehensive possible digitization of documents and automation of business processes

Benefits

Uniform filing of documents through predefined workflow process and improved searchability of documents thanks to standardized indexing categories

System internal ticket system for tracking of client and member requests

Improvement of cross-team and location-independent cooperation and standardization of processes

Project results

As a result of the implementation of Comarch solutions, Mercer benefits from:

Outsourced, sophisticated management of outgoing and incoming customer correspondence
Fully paperless and partially automated processes in handling incoming and outgoing customer correspondence
Connected ECM to Mercer’s portal solution and other back-end and front-end systems
Process acceleration
Audit-proof archive for all customer-related documents
Optimization and automation of consultancy’s communication processes
Higher quality of customer services
Higher data quality

Remarks from Mercer

Digital technology has made it possible to increase the efficiency of work and to offer customers a new performance promise. In Comarch, we have found a reliable and flexible partner who developed a solution perfectly tailored to our needs. Comarch ECM is facilitating our colleagues’ daily work and modernizing communication with the beneficiaries of our corporate clients"