Omnichannel Digital Customer Engagement

According to research, as many as 90% of consumers want an omnichannel experience with seamless service between communication methods. Is your business ready to meet these demands?

The digital shake-up of the telecommunication market and the proliferation of omnichannel creates space for more demanding customers, who expect instant online availability of personal, financial and usage data through all channels. Comarch BSS portfolio allows you to achieve the high quality of experience your customers crave.

Our solutions improve customers’ digital experience by providing readable and easily digestible visual cues, giving a clear view of current bundle consumption, data usage, balances and limits. It is also the source of data for multidimensional reporting, 360-degree customer views, analytical actions, recommendations and personalization engines – all of which greatly impact the entirety of the customer journey. Introduce, recommend, sell and maintain traditional and digital products with speed and simplicity. 

Discover our BSS portfolio and join companies such as Orange Luxemburg, who use our solutions to enhance their customer experience and engagement.