TM Forum Case Study: T-Mobile, Comarch Consolidate Legacy Inventory Systems

TM Forum standards expedited improvements in Comarch’s systems and in problem and incident management within T-Mobile’s fault management and trouble ticketing capabilities.By Susana Schwartz, Editor, Research & Publications.

A new TM Forum case study, submitted for the November edition of the “Case Study Handbook” details how T-Mobile and its inventory system supplier, Comarch, built a Resource and Service Inventory (R&SI) system using TM Forum standards. The case study reveals how both companies worked to develop and integrate R&SI with existing inventory and configuration management systems using TM Forum’s  Solution Frameworks (NGOSS) and Business Process Framework (eTOM).