Innovation, scalability, automation and standardization are vital for CSPs facing the challenges of today’s IT/telco environment.
Modular ODA-based systems that are simple to deploy and modify empower operators to address issues such as rising costs, falling revenues, high churn and network performance, making them more agile, efficient and innovative.
This in turn leads to maximized customer satisfaction, minimal churn and higher revenues, ensuring readiness for the opportunities of 5G and 6G.
Total experience (TX) in telco aims to enhance satisfaction levels for all stakeholders by taking a holistic view of customer, employee and user experience, and creating a positive synergy between the company, its objectives, its customers and its workers.
With such a diverse group, a TX strategy does bring challenges. But the benefits include improved customer experience (having a positive impact on churn rate, client acquisition and revenues), higher employee satisfaction and motivation, and better overall company performance.
IT is an extremely energy-intensive sector, with developed countries consuming up to 2.5% of all electricity produced to run systems. This means significant costs for CSPs, and the environment.
Operators can address the economic and ecological factors by dyanmically managing electricity use. Yet the increasingly complex nature of networks means this can only be achieved through automation driven by AI/ML. Thus, telcos need reliable, configurable systems that collect and analyze real-time usage data and optimize energy efficiency without affecting service.
If your telco is waiting for the industrial metaverse to arrive in a “big bang”, you’ll still be on the starting line as your competition race ahead.
Now is the time to implement technologies that can already help you develop and deepen cooperation with organizations in many other vertical industries. This step by step approach will also lay the foundations for telcos to monetize further advances in 5G and 6G, which will be impossible for those waiting for the revolution.
Comarch’s experience in telecommunications and IT goes back almost three decades. Throughout that time, the company has been a trailblazer and innovator, keeping ahead of technological developments and helping companies around the world make the most of the opportunities they offer.
That’s why you can put your trust in us to guide you through the biggest IT and telco challenges of our time – the arrival of 5G, the expansion of the IoT, and the emergence of the metaverse.
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