Execute operations smoothly thanks to the set of pre-defined processes (order-to-cash, sales to support, order-to-activity, problem-to-solution).
Use a set of APIs from mailing agent to file gateways and payment interactions.
Manage data access, responsibility assignment, methodology, and benchmarking, while keeping abreast of the situation with auditing and monitoring tools.
Years of experience in the telco field allowed us to master the standards and face the challenges of very specific requirements. We've developed new interfaces and realized complex patterns (both synchronic and asynchronous as well as queues and file exchange).
Comarch Smart BSS functions in a complex environment of mutual interactions and dependencies. The related system capabilities we ensure include:
Knowledge is power and an inherent component of running a successful business, but it requires smooth information flow. Smart BSS ensures this on a multilevel scale including:
The mechanisms of information collection and process control ensure a high level of system robustness for seamless functioning of your company. Smart BSS provides a collection of business APIs to access and modify the system functions and data stored:
The file gateway module is responsible for the exchange, compression, and encryption of a variety of files. The implementation of file gateway in file transfer helps to:
The mature architecture of Comarch Smart BSS guarantees a safety-first approach thanks to:
The process begins once a customer order is placed, either via the Webshop or a ticket registered in the CRM platform. Then, the order is processed, validated through an integration with service provider, and delivered to the customer. Meanwhile, the subscription is registered in the system and prepared for the next steps.
The purchased products and subscriptions undergo the chain of revenue management mass processes, including billing, invoicing, charging, mailing the invoices to the customers, and payment available via the Self-care platform through one of the available payment methods (payment gateways, direct debit, SEPA, and so on). Additionally, the payments are secured by debt collection mass process.
Smart BSS allows multiple integrations of the billing system with data sources to receive EDRs and CDRs and proceed with usage based billing. Then, the process of mass invoicing, charging, and available payment options is implemented. Additionally, the U2P process can be combined with the O2P by merging subscriptions and the usage data in one invoice.
The 360-degree view of the client’s account and all its properties streamlines R2A process by providing your customer care with access to the data within an all-in-one solution. The CRM operators have access to tickets created either manually by the operator (such as a call center employee) or sourced from the Self-care platform.
This process involves capturing customer order information through either CRM operators or the Self-care platform, and triggering the relevant provisioning process. Then, the integrations ensure handing over the order to the service layer (OSS). As a result of this successfully executed process, customers are notified by email or SMS about confirmed changes to their accounts.
Technical solutions reported by customers are dealt with by the CRM platform users. Vast integrations and monitoring tools allow you to streamline the process of identification of the technical issue, initiate the resolution, and close the ticket. Constant monitoring and reporting enables easier application of preventive measures to ensure seamless service.
Thanks to the broad spectrum of CRM integrations and information, your employees can identify the source of a customer's dissatisfaction with the product, initiate resolution, monitor progress, and close the trouble ticket. Additional vouchers and discounts will help to make up for inconvenience experienced by the customers.
This process involves retention activities, capturing customer order information, triggering the relevant provisioning process and handing over the order to the service layer.
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