Customer Order Management

Comarch Customer Order Management is an innovative and compact product which allows CSPs to simplify order management processes and become independent from multiple BPM (business process management) engines. The system is based on generic data flows driven by product order specifications that allow to achieve significant time to market reduction without the need for big IT architecture transformations. Comarch COM is pre-integrated with other Comarch BSS/OSS products and can be easily integrated into existing sales channels, product catalogs, product inventories and service activation systems. Comarch Customer Order Management can be easily integrated with all existing IT systems through the Application Integration Framework, and allows the separation of integration and order logics.

Typical order management systems are usually based on large BPM engines and composed of multiple layers of inconsistent and complex processes. Even if they contain dedicated order management functionalities, each new product still requires the creation and maintenance of a large number of processes. A significant portion of business logic which is not directly related to order management gradually becomes part of the processes. This type of systems are extremely difficult and costly to run because the number of processes grows uncontrollably. Difficulties in providing reliable order status information may cause negative customer experiences and lead directly to high churn.