Together with WBR Insights, we questioned 100 field service leaders to get an insightful view of the current state of the industry in, as we now call it, the post-pandemic world. All the solutions to facilitate remote servicing are now a must, and there is no turning back. However, top field service management software should also address the problems such as plugging the skill gap, workforce utilization and, what seems to be of the greatest need today, scheduling automation.
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