Field Service Management for the Energy and Utilities Sector

The number of everyday work orders in the energy and utilities sector, related to installing, maintaining and replacing infrastructure parts, combined with numerous geographic locations and a great number of field service staff creates an environment that is very complex to manage. At the same time, there is need to deliver services optimally, to be more competitive and ensure work order compliance with health and safety standards.

These challenges call for error-free and efficient field service management software for energy and utilities enabling the automation of many processes and personalized workflow configurations.

Safety and Field Staff Productivity 

With the Comarch Field Service Management solution used by utility and energy sector, the entire service process is managed in one centralized system that enables all activities to be carried out with full inspection of required certification and advanced reporting. Field service staff equipped with the right mobility tools have full insight into the work specifications, and can go through checklists, so that all work and security conditions are met.

Full offline mode and safety options make Comarch FSM simple to use, and increase safety for staff and equipment. Together with ERP systems, it builds a comprehensive environment to track all technical activities from design to planning, approval and execution of the service optimally.

Simplified maintenance in utilities field service operations

Comarch FSM allows infrastructure and equipment maintenance, supplying all information required to perform periodic or corrective servicing. The system allows the management of tasks generated with trouble ticketing, CRMs and IoT devices, allowing utility companies to act both reactively in response to occurring issues and proactively – to prevent equipment failures and predict potential problems.